{
  "@context": {
    "ixo": "https://w3id.org/ixo/ns/protocol/",
    "@id": "@type",
    "type": "@type",
    "@protected": true
  },
  "type": "ixo:entity#surveyTemplate",
  "question": {
    "title": "Customer Ticket Creation Form",
    "description": "Log and manage customer support, operations, and technical tickets.",
    "pages": [
      {
        "name": "ticket_details",
        "elements": [
          {
            "type": "panel",
            "name": "ticket_metadata_panel",
            "elements": [
              {
                "type": "text",
                "name": "ecs:ticket_created_by",
                "title": "Ticket Created By",
                "description": "Name of the person creating the ticket",
                "isRequired": true
              },
              {
                "type": "text",
                "name": "schema:name",
                "title": "Customer Name",
                "isRequired": true
              },
              {
                "type": "text",
                "name": "ecs:contract_reference",
                "title": "Contract Reference",
                "isRequired": true
              },
              {
                "type": "text",
                "name": "schema:country",
                "title": "Country",
                "isRequired": true
              },
              {
                "type": "text",
                "name": "ecs:subject",
                "title": "Subject",
                "description": "Short summary of the issue",
                "isRequired": true
              }
            ],
            "title": "Ticket Information"
          },
          {
            "type": "panel",
            "name": "classification_panel",
            "elements": [
              {
                "type": "dropdown",
                "name": "ecs:type",
                "title": "Type",
                "isRequired": true,
                "choices": [
                  "Repair - Stove Hardware Issues",
                  "Repair - Service",
                  "Refurbishment",
                  "Customer Feedback - Fuel & Pellet",
                  "Customer Support & Experience",
                  "Customer Feedback - Systems",
                  "Customer Feedback - Stove Performance",
                  "Order & Stock",
                  "Payments & Transaction Issues",
                  "Payment Refunds",
                  "Questions",
                  "Customer Details Update",
                  "Repossession",
                  "Reports - Stolen Stove",
                  "Repossession Issue",
                  "IT Support Stove Connectivity",
                  "IT Support General",
                  "Special Projects"
                ]
              },
              {
                "type": "dropdown",
                "name": "ecs:group",
                "title": "Group",
                "isRequired": true,
                "choices": [
                  "SupaMoto Libala Area Circle",
                  "Supa Victorious",
                  "Supa Unity Circle",
                  "Supa Malasha",
                  "Supa Kinship Circle",
                  "Supa Energizers",
                  "Supa Ambassadors",
                  "Shops",
                  "Ndola Sales",
                  "Ndola Maintenance",
                  "Ndola FCRO's",
                  "Lusaka Sales",
                  "Lusaka Maintenance",
                  "Lusaka FCRO's",
                  "Kabanana Supa Area Circle",
                  "Sales - MW",
                  "Call Center- MW",
                  "Customer Support - ZM",
                  "MAINTENANCE",
                  "Fintech Dept",
                  "Sales / Marketing"
                ]
              },
              {
                "type": "dropdown",
                "name": "ecs:agent",
                "title": "Agent",
                "isRequired": true,
                "choices": [
                  "Benson Kipakala",
                  "Bonface Mututa",
                  "Bright Mwansa",
                  "Chipo Bukowa",
                  "Clement Mchulu",
                  "clifford Ndhlovu",
                  "Daniel chilufya",
                  "Dennis Tembo",
                  "dingiswayo",
                  "Dorothy Kalusa",
                  "Eric Musaba",
                  "Ethel",
                  "Funwell Mbunda",
                  "George Saluseke",
                  "Gift Malekano",
                  "Gloria Chisale",
                  "Happy",
                  "Harshery Kanyinge",
                  "Jeremiah Kapongo",
                  "John Botha",
                  "Jonathan Zyambo",
                  "Joseph Mukuka",
                  "Joseph Mweene",
                  "Kelvin Kasakula",
                  "Kenneth akakambama",
                  "Macmillan Musonda",
                  "Mavis Mutamina",
                  "Maxson Mwima",
                  "Moses Mvalo",
                  "Naomi Muyembe",
                  "Peter Malambo",
                  "Pilirani Kalonga",
                  "Priscila Chilwana",
                  "Sipapela Malindi",
                  "Siyanga Kalimukwa",
                  "Stellah Mnenula",
                  "Sydney Kifita",
                  "Thelma Chilufya",
                  "Theresa Nawakwi",
                  "Tony Mwenya",
                  "William Kaite",
                  "Zellipa Sakala",
                  "Angela Mulenga",
                  "Annie Chipeta",
                  "Benjamin Banda",
                  "Billy Phiri",
                  "Bupe Kalaba",
                  "Chansa Juma",
                  "Chella Kamina",
                  "Cherister Choongo",
                  "Chikondi Nanyangwe",
                  "Duncan Phiri",
                  "Edina Kayewa",
                  "Elizabeth Gondwe",
                  "Elliot Maimbolwa",
                  "Evans Kalunga",
                  "Godfrey Longa",
                  "Gospel Bwalya",
                  "Harrison Teteka",
                  "Honson Kabinga",
                  "Ireen Banda",
                  "John Ndashi",
                  "Joshua Bambala",
                  "Lawrence Nkhoma",
                  "Lottie Ngoma",
                  "Loveness Chibwe",
                  "Maclaud Nchimunya",
                  "Mattias Ohlson",
                  "Mercy Mbozi",
                  "Mosho Mwalwembe",
                  "Nancy Katongo",
                  "Nason Shawa",
                  "Rachel Kapuru",
                  "Reuben Kunda",
                  "Samuel Mulala",
                  "Talopa Zulu",
                  "Thandiwe Theresa Lungu",
                  "Towela Nyirenda Mbewe"
                ]
              },
              {
                "type": "dropdown",
                "name": "ecs:status",
                "title": "Status",
                "defaultValue": "Open",
                "isRequired": true,
                "choices": [
                  "Open",
                  "Pending",
                  "Resolved",
                  "Closed",
                  "Waiting on Customer",
                  "Waiting on Third Party",
                  "Repaired",
                  "Assigned for Repo",
                  "Repo in Progress",
                  "Collected",
                  "Repossessed",
                  "Issue",
                  "Escalated"
                ]
              }
            ],
            "title": "Classification"
          },
          {
            "type": "panel",
            "name": "details_panel",
            "elements": [
              {
                "type": "comment",
                "name": "ecs:ticket_details",
                "title": "Ticket Details",
                "description": "Provide a full description of the issue, actions taken, and any relevant observations.",
                "isRequired": true,
                "rows": 8
              }
            ],
            "title": "Ticket Details"
          }
        ]
      }
    ],
    "completeText": "Create Ticket"
  }
}